Do you want to return it? Don't worry, customers can return the product within 7 days from the delivery date. We will arrange to select the product within 2-4 working days.

The refund receipt time is 15-30 working days, depending on the issuing bank.

If you are not satisfied with the goods you received, you can apply for a return within 30 days after receiving the goods.


Return Guidelines: Before returning a product, there are several things you need to ensure, such as all items to be returned must be unused and in their original state, all original labels and packaging intact, and must not be damaged or tampered with.


In addition, it is explicitly stipulated that the return of products ordered by customers shall be at the discretion of the company/seller. If the product is found to be different from the ordered product, no return or refund shall be allowed. The seller assumes no responsibility for the product, and returns are only at the discretion of the company/seller.


If you have purchased an item with a free gift and wish to return it, please also return the free gift.


Due to hygiene and other reasons, products such as pajamas, interiors, gift certificates, gift cards, and cosmetics cannot be returned or replaced.


Replace or replace items:


We currently do not have facilities for exchanging projects. You can request a return and place a new order. This depends on whether the returned product meets our return criteria.


In the case of manufacturing defects:


If the product shows any manufacturing defects within 30 days after delivery, the customer can request replacement or refund. This depends on our quality team's acceptance of manufacturing defects


CANCEL THE ORDER


If you cancel within 24 hours after successful purchase and payment, your order will be refunded in full. If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.


If you have any questions, you can contact us via email: service@syshog.com